The discovery that the concepts people have in their long-term memory drive their actions and that the conceptual short-term memory triggers perception, drove marketing to a superior level.
Unicist Root Cause Marketing is on the one hand an approach to the concepts and fundamentals that underlie products/services and drive buying decisions.
On the other hand, it is an approach to the roots of buying processes, which requires using the unicist conceptual segmentation to define operational customer profiles.
It uses commercial, semantic, semiotic and branding objects to influence buying decisions.
Unicist Root Cause Marketing
Buying decisions are driven by the concepts individuals have. That is why buying decision are driven by the instantaneous action of the Conceptual Short-Term Memory that use the information stored as a concept in the long-term memory. That is why conceptual segmentation is the starting point and the closing stage of any buying process.
Generically it can be said that the unicist approach to human behavior and communication is based on the fact that human actions are driven by the concepts they have. Therefore, any time an influential communication is posed, the “Conceptual Short-Term Memory” (CSTM) becomes activated to apprehend the “gist” of the message.
This apprehension is based on an instantaneous projection of the pre-concept individuals have in their long-term memory (LTM). Thus, individuals begin to access the message that is finally transformed into functional knowledge if the “gist” can be structured.
The knowledge of the fact that concepts work as behavioral objects, allowed defining a universal segmentation model for buying processes.
Behind any buying decision there is a “Hard” need that establishes the wide context, a Life-style that establishes the restricted context and a Behavioral Segmentation that is integrated by a conceptual, a functional and a psychological segmentation to define the target of a communication.
A core aspect of root cause marketing is the use of marketing catalysts that accelerate buying processes while they tend to ensure buying decisions.
The Functionality of Catalysts in Businesses
The researches made at The Unicist Research Institute demonstrated that the evolution of living beings, social entities and businesses require the use of catalysts. Therefore, the success of sustainable marketing fully depends on the use of catalysts.
While 100% of the successful marketing actions were sustained by catalysts, 100% of the failures had insufficient catalysts. The use of catalysts is a must in marketing.
Catalysts are objects that are naturally integrated in any living being. Among the most well-known catalysts in biology are the enzymes that catalyze multiple processes to ensure the survival and evolution of living beings.
One differentiated characteristic of social catalysts is that they need to achieve the necessary threshold of energy to influence the environment.
Catalysts are Process Accelerators
Social catalysts are process accelerators that allow ensuring the functionality and evolution of adaptive systems of any kind. The concept of social catalysts applies to social, economic and political evolution, to the functionality of any kind of communities or institutions and to businesses.
The 4th Industrial Revolution introduced the concept of adaptiveness in the industrial, economic and social world. This increases notoriously the market orientation but demands managing environments as adaptive systems, which require the use of catalysts to ensure their functionality and evolution.
Some of the companies that use business objects and catalysts are: Airbus, Amazon, Apple, BBC, Boeing, Dassault Systemes, Dupont, Ericsson, Facebook, General Electric, Google, Hilton, Honda, Hyundai, LinkedIn, Lufthansa, Mapfre, Mayo Clinic, Michelin, Novartis, Open Text, P&G, Pfizer, SAP, Siemens, Tata Motors, Toyota, Unilever, Walmart, Walt Disney World and Youtube. Learn more: https://www.unicist.net/marketing/catalysts/
Digitalization in Marketing in the 4IR
Digitalization is the core aspect of the new stage in marketing, but it requires being integrated with conceptualization and personalization in order to develop expansive, profitable and sustainable marketing processes.
The concept of digitalization is self-evident and means managing the information of businesses in digital format to increase the efficiency of business processes.
But to digitalize in the sense of the adaptiveness of processes introduced by the 4IR it is necessary to have the concepts of the business functions that allow developing adaptive systems. Therefore, the conceptual design of the business processes is what makes digitalization possible by managing the root causes of buying processes. This requires managing the conceptual segmentation of the market
When this process has been defined, it becomes necessary to clarify how the needs of the people who participate in the processes are satisfied.
Personalization is the concept that needs to be introduced which implies organizing the subjective aspects of marketing processes and ensuring that the needs of the roles of the participants of the processes are satisfied. It requires the use of catalyzing objects to accelerate and ensure the efficacy of marketing processes.
The Unicist Market Segmentation
Segmentation is necessary when there are differentiated products or services, when there are innovations being proposed or when the business is developed in competitive environments.
Each value proposition has its functional concept -that drives the behavioral segmentation-, satisfies hard needs -that define the gravitational influence- and is focused on a life-style that defines the catalyst of the behavioral segment. Here you will find a synthesis of this approach.
Unicist Structural Segmentation and Customer Profiles
This is a synthetic presentation of the unicist structural segmentation model that includes from the hard aspects of products and services to the deepest aspects of human behavior, transforming them into customer profiles.
From a conceptual point of view, human intelligence is defined as the individual’s capacity to produce information to develop strategies to adapt to the environment within which s/he lives.
The objective of the research on human behavior was to find its nature in order to be able to influence individuals, their evolution and the environment.
The researches allowed discovering the structural drivers that define the nature of human behavior and their functionality.
The understanding of the roots of human behavior allowed developing the segmentations that allow defining the profiles of the potential customers.
– The Hard Segmentation
– The Conceptual Segmentation
– The Functional Segmentation
– The Psychological Segmentation
– The Lifestyle Segmentation
The Hard Segmentation
The hard segmentation is the starting point of the unicist segmentation model. It defines the wide context (category) that allows influencing buyers’ decisions. Every product or service has its rational use value which defines the hard segmentation.
To manage this segmentation it is necessary to define the category of the product or service and its use value based on one´s experiences, if they exist, and comparing the product or service with substitutes and succedanea.
When the product is a breakthrough, then it can only be compared with a succedaneum and the definition of the hard segmentation will be guided by the development of destructive pilot tests.
After this segmentation has been defined, it works as a limit of the market and as an input to define the functional segmentation.
The Conceptual Segmentation
It is defined by the conceptual structure of the product and defines the attitude of the buyers.
It defines the fundamentals of a product. The conceptual market segmentation describes the nature of a product as it is perceived by the market.
Conceptual market segmentation describes the concept that is implicit in a product or service, which is based on its purpose, its procedure and its action guide.
The value proposition installs “suspicion” in the mind of the prospective buyers if the category does not fit into the pre-concepts they have.
The Functional Segmentation
It is defined by the benefits that are generated by the characteristics of a product. It defines the aesthetic of a product. Functionality is defined as the capacity of something to satisfy an individual’s need.
Functionality is homologous to aesthetics. When talking about functionality we refer to the perceived functionality.
A value proposition needs to fit into the necessary aesthetics to trigger the buying process of a segment. If not, the proposition is not perceived or is rejected.
The Psychological Segmentation
It is defined by the role of the product that defines the type of relationship the buyer establishes with it. It defines the bonds between buyers and the product.
An individual adapts to reality within subjective or objective limits. Psychology established the limits of individual contexts.
A value proposition needs to be positioned within the limits established by the psychological segmentation. If not, “doubts” are installed in the mind of the potential buyer and the buying process becomes inhibited.
The Life-style Segmentation
It is defined by the social role of the buyer in the environment including the ethical intelligence that defines the intention that underlies the use of the product.
It defines the necessary attributes of a brand. Lifestyle segmentation defines the restricted context of the functional, psychological and conceptual segmentations.
Life-style segmentation allows installing value propositions within the limits established by the collective intelligence of a culture. When it exceeds this limits the proposal becomes marginalized.
Unicist Customer Profiles
The unicist customer profiles allow focusing on specific segments of a market and expand through their influence on adjacent groups of potential customers. These profiles are built based on the unicist structural segmentation models that allow influencing buying decisions using commercial, semantic and semiotic objects. The objective of using the unicist profiling technology and the use of marketing objects is to increase sales.
B2C Unicist Object Driven Marketing:
The definition of Customer Profiles
The unicist logical approach to marketing allowed developing a profiling technology that allows beginning with the hard characteristics of a segment, integrating the functional, psychological, conceptual and lifestyle segmentations to define the customer profile that allows dealing with a segment based on predictors and observable characteristics.
The Unicist Object Driven Marketing Technology for B2C requires the definition of the different segments that integrate a market.
It has to be considered that each segment needs to be managed as an “independent” universe in terms or marketing, although it is interdependent with other segments.
- Having the functional concepts that are defined by the operational attributes of the product/service.
- Having the psychological segmentation based on conceptual psychology that allows defining the relationship the buyer establishes with the product/service and the vendor.
- Having the essential attributes of the product/services that define the concept of the value proposition.
- Knowing the lifestyle, based on conceptual anthropology, that works as a limit for the value propositions.
The use of customer profiles begins with the approach to the segments that are natural buyers of a product/service and continuing the expansion based on the adjacency of segments.
This allows making an object driven approach based on the goodwill a value proposition includes and the proximity to the actual needs of the participants of a market.
B2B Unicist Object Driven Marketing:
The Use of Company Profiles
The unicist logical approach to B2B marketing is based on segmenting the companies while, within such companies, the B2C segmentation is used to segment the individual participants in a commercial process.
The B2B marketing process has been specially designed for supply driven markets, although it is fully applicable to demand driven markets considering that in this case it is necessary to sustain significant product/service differentiations.
The use of B2B marketing implies:
- Knowing the actual functional needs of a specific client considering the characteristics of the industry and its conjuncture.
- Having evaluated the maturity of the business processes and confirmed its compatibility with the value proposition.
- Having identified the type of relationships the potential customer establishes with its providers.
- Having confirmed that the essential attributes of the value propositions are a real catalyst for the business processes of the prospect.
- Having identified the business positioning of the prospect and confirmed that it is compatible with the positioning of the provider.
B2B Customer Profiles
Supply driven markets are based on innovations that are not driven by urgencies. Therefore an adequate profiling of the prospects is basic in order to know if it is meaningful to invest in a marketing process to make a specific business.
Supply driven markets require a high level of reliability and the need of having the necessary critical mass to influence a company.
The critical mass is given by the aesthetics of the solution, the influence of the provider and the credibility that allows having the necessary level of reliability.
The benefit of using B2B Customer Profiles and Object Driven Marketing is that it allows beginning with a “cheap” promotional process to define possible leads and invest when the prospects fit into the necessary Company Profile to become buyers.
Using Segmented Objects
The implementation of the use of profiles is extremely more effective when commercial, semantic and semiotic objects are used in the marketing process.
This requires covering the different functionalities of the marketing process.
These functionalities are covered by driving objects to guide the buying processes, inhibiting objects to avoid misjudgements, entropy inhibiting objects to sustain the buying process.
The catalyzing objects are used to accelerate decisions and to avoid doubts and the gravitational objects sustain the credibility of the entire marketing process.
- Gravitational Objects require using subliminal communication
- Catalyzing Objects require using ambiguous language
- Entropy Inhibiting Objects require using figurative language
- Inhibiting Objects require using analytical language
- Driving Objects require using operational language
The use of the unicist segmentation is meaningful in any proactive marketing activity. But it becomes necessary in supply driven markets and to market innovative solutions or differentiated value propositions. The unicist segmentation is necessary to define accurate profiles and to design the necessary objects that accelerate and ensure the marketing process.
First Choice Strategy in Marketing
Two things need to be managed to develop marketing action that drive products or services to be perceived as the first choice in the buying decision process.
- Human actions are driven by the concepts they have. This implies that the concept an individual has when a value proposition is made, defines the possibility of a product to be included in the buying decision process. That is why the conceptual segmentation defines the environment where a value proposition is meaningful.
- Buying decision always include alternatives, when there seem to be no alternative proposals, not buying is the unavoidable alternative. When these alternatives are compared the potential buyer chooses one among the rest which is the first choice in the decision process. If the process can be fulfilled the buying action ends. But if there appear objections that cannot be overcome, the potential buyer chooses another alternative leaving aside the one he had chosen. This new alternative is then the first choice for the buyer and this process continues until the buying action concludes or is aborted.
This means that Unicist Conceptual Marketing requires knowing and managing the concepts that underlie the products/services that are being marketed, knowing the conceptual segmentation of buyers and being able to develop a first choice strategy in marketing that allows position the products in a way that they are the first choice of some segment.
The Concept of First Choice Strategy
The purpose of first choice strategy is achieving the perception that a superior subjective value is being proposed. This superiority needs to be proven through the differentiation of the value propositions and confirmed through the satisfaction of the needs of the client.
It is a segmented approach to the market because it requires finding the segments where the first choice is feasible. In marketing it is rare to find products or services that have a universal first choice position.
It requires knowing the functionality of the products or services and being aware of the needs that can be satisfied in each segment.
The differentiation can be conceptual, functional or operational. In the field of commoditized or hygienic products or services the differentiation can be given by the price of the propositions.
Unicist Object Driven Marketing
Unicist object driven marketing is an approach based on the use of business objects and a unicist ontology based segmentation. It increases +25% the marketing effectiveness, accelerating the buying processes and saving energy. These objects produce basically three noticeable effects:
- They allow having the necessary critical mass to trigger the buying process
- They accelerate the marketing process shortening the time between the marketing stimuli and the buying action
- They save energy in the marketing process which makes it more efficient
The Unicist Marketing Technology, that is provided as a service, is a behavioral approach and an object driven approach. It provides structural solutions that are based on the unicist segmentation model and the use of marketing objects.
The unicist marketing approach is based on the unicist conceptual segmentation model that allows managing the influence of the Conceptual Short-Term Memory (CSTM) that triggers all buying processes.
The object driven marketing technology has been developed to include the use of objects in the buying process in order to ensure the critical mass of the processes. It includes the use of commercial, semantic and semiotic objects:
Unicist Commercial Objects: Unicist commercial objects are implemented to install ideas in the mind of the potential customers. This implies that they are designed to sustain the marketing process of products and services that are being proposed.
Unicist Semantic Objects: Semantic objects are used to install meaningful knowledge in the market. They are necessary to sustain differentiated or innovative value propositions.
Unicist Semiotic Objects: Semiotic objects are installed to guide buying processes. They are functional in rational buying processes where the potential customer needs to evaluate what is being proposed.
The unicist logical approach to marketing is a process that defines the active selling actions following the synchronicity of the buying-decision process, which allows minimizing the effort to influence potential buyers while optimizing results.
The unicist marketing process requires integrating both the active selling process with the “receptive” buying-decision processes that establish the limits of the possibilities of ethical marketing actions.