A Micro-clinic is an activity organized to develop the conceptual design of a solution. During this activity, a conceptual design of a business function is developed, while the participants learn to manage the technologies for conceptual design. The micro-clinic ends when a solution has been developed by the participants.
As a generic definition, the purpose of conceptual design is to define the process of a given function considering the fundamentals of its concepts and the necessary resources to achieve the goals that have been established.
It has to be considered that each function has a unique concept that drives its actions and defines its fundamentals.
This concept is timeless and cross-cultural and is applicable as long as the function exists.
The activities are based on the use of the Unicist System for Conceptual Design (USCD) which includes the protocols of the functions that establish the generic process of their functionality and guide the design of the specific processes.
The Conceptual Design of a function is sustained by the use of pilot tests, which have two roles:
- They are a method to avoid fallacies.
- They drive the learning process of the participants.
There are three levels of depth to develop a conceptual design depending on the complexity of a function. These three levels are managed using the USCD.
- Simple functions only require the design of the processes based on the knowledge of their concept.
- Complex functions require the inclusion of the conceptual analysis of the function.
- Complex problems require the inclusion of a systemic problem solving methodology to establish the starting point of the design.
The Conceptual design requires recycling the processes based on the use of destructive and non destructive tests to better adapt to the environment and take advantage of the available resources.
Conceptual design is the driver of business processes. It has to be considered that human actions are driven by the concepts that individuals have in their minds. Therefore, when an actual conceptual design has been finished, the solution has been installed in the mind of the participants of the process.
Micro-clinics work with the methodology of business residencies that are homologous to medical residencies. Participants learn by developing solutions.
These micro-clinics are led by a Chief Resident. The participants are coordinated by a member who assumes the role of the Ombudsman while the responsibility for avoiding fallacies is assumed by the pilot testing.
Business Residencies are organized by multiple micro-clinics where the participants learn to solve problems. This process begins with the conceptual design of the solutions.