Quality Assurance


Rediscovering the client: Client Centered Management Model

Client Centered Management is a breakthrough and a back to basics to provide an adequate environment to grow. It is a management model that was developed to establish the rules for an optimum use of the company’s energy so as to satisfy its internal and external clients. When talking about the external client in the company we necessarily refer to the customer and the shareholder.

Client Centered Management (CCM)CCM is a meta-model to provide result-assurance, client orientation and secure added value to an organization. It is the natural model to expand businesses.

The principles that integrate the CCM meta-model are:

1. Divide the processes into client-supplier units

This division aims at determining which operating units have a clear “output” so as to be suppliers and which have a clear “input” so as to be considered clients.

2. Minimize intermediaries

This principle follows the natural concept of “the larger the number of intermediaries, the bigger the entropy”.

3. Services or products received are paid for

This principle makes the organization become more aware of costs and benefits and enables negotiating goals to obtain measurable and predictable results.

Maximal Strategy:

4. Each client has only one supplier

The principle that each client has only one supplier defines the role of the supplier which drives towards a solution driven approach and not only a task driven approach.

5. First giving, then receiving

It implies that services are paid for once rendered and not during the rendering process or in advance. There can be grounded exceptions to this in the organization.

6. Delivered out of time is considered undelivered

In practice, it ends up in an incentive system for each delivery on time and a punishment system if the dispatch is made out of time.

Minimum Strategy:

7. Every client may change his supplier

The organization’s success is given by its capacity to satisfy the clients’ needs. This obliges the organization to manage the unfulfilled situations a supplier may have.

8. He who needs claims

“He who needs claims” is a principle based on the KANBAN approach which is closely associated with the natural tendency of satisfying one’s own needs.

9. Each supplier counts on his client’s trust

One of the basic principles of any successful large company is having a high reliability level. Reliability and trust are “sine qua non” principles for CCM’s application.

Diego Belohlavek

NOTE: The Unicist Research Institute was the pioneer in complexity science research and became a private global decentralized leading research organization in the field of human adaptive systems. http://www.unicist.org


Unicist Approach: the Nature of Adaptive Systems for Work

Businesses are typical adaptive systems. We use the word “business” as a synonym of “work”. Businesses need to adapt to the environment in order to achieve the permanence of their transcendent goals and the personal goals of their participants.

Work as an Adaptive SystemAdaptive systems for work are entities that interact with the environment having the characteristics of a complex system but with an implicit and explicit duty to produce a predefined result.

Work is an environment that generates the need of adaptive systems in order to produce results and administrative systems to use and control the methods used.

The maximal strategy implies achieving or overcoming the planned results using procedures with the necessary flexibility and controlling them based on the feedback of the market.

The minimum strategy is based on using strict methods that use rigid procedures and intrinsic control systems based on accepted standards.

Diego Belohlavek

NOTE: The Unicist Research Institute was the pioneer in complexity science research and became a private global decentralized world-class research organization in the field of human adaptive systems. http://www.unicist.org


The Unicist Value Analysis for Continuous Improvement

The Unicist Value Analysis has been developed to reduce costs and increase quality and productivity of processes that behave as adaptive systems. This method is included in all the Business Objects that deal with costs, quality and productivity.

Value analysis began at General Electric Co. during World War II. It was developed by Lawrence Miles, Jerry Leftow, and Harry Erlicher at G.E. It was designed to deal with systemic problems.

Processes become complex when soft variables participate in them. Processes behave as adaptive systems when human components participate and the “traditional” value analysis is dysfunctional.

As soon as causes-effect relations cannot be considered as valid because there are bi-univocal cause-effect relations a different technique needs to be applied.

The Unicist Value Analysis was developed in 1981-82. The first applications were at: Citibank, Renault, Bayer and BASF. It is a method that considers the technical analytical aspects of process and the fundamentals of adaptive systems’ processes. See graph.

The fundamentals of this method are:

For its maximal strategy:

-Utility
-Systemic Functionality
-Redundancy by substitution

For its minimum strategy:

-Opportunity (Taxonomic)
-Specific functionality
-Operational redundancy

It is necessary to diagnose first what kind of a process one is dealing with.

The evolution level of a company defines the reach of the application of value analysis.

You can access more information on unicist continuous improvement at the Unicist Business Search Engine.

Request more information: n.i.brown@unicist.org

Peter Belohlavek

NOTE: The Unicist Research Institute is the major research organization in the world in its specialty based on more than 3,000 researches in complexity sciences applied to individual, institutional and social evolution.


Natural Laws of Production: The Unicist Standard in Strategy

Producing implies adding value to the beneficiary of a product or service.

Peter Belohlavek’s e-book provides the natural laws of business strategy. We strongly recommend downloading and printing this book in order to use it as a bedside book until you manage the natural laws of business strategy.

It will shift your business life.

Some of the laws follow as an example:

  1. The level of complexity of a production process has to be proportional to the simplicity of the functions.
  2. The quality produced is analogous to the quality of life of those who participated in the process.
  3. Craftsmanship production is based on personal satisfaction and improvement.
  4. Industrial production is based on the existence of an institution that is above the personal identity of those who participate.
  5. …..

You can access it buying the rights of use of the Unicist Business Search Engine: http://www.unicist.net/ubse.shtml

Request more information: n.i.brown@unicist.org

Martin Alvaro
Marketing Manager

NOTE: The Unicist Research Institute is the major research organization in the world in its specialty based on more than 3,000 researches in complexity sciences applied to individual, institutional and social evolution.


Toyota is upgrading its destructive tests

Toyota is upgrading the business by improving the destructive tests in its industrial process.

Traditional destructive tests are material tests which result in the destruction of the component.

Intelligent electronic systems linked to mechanical devices work as adaptive systems. The introduction of intelligent systems implies changing tests beyond the limits of the traditional destructive tests.

The destructive tests of the Unicist Standard deal with the objects included in a unified field of an adaptive system measuring the limits of the functionality of the object and the adaptive system.

Unicist destructive tests are necessary to confirm the limits of the functionality of adaptive systems.

Intelligent cars require upgrading their testing.

Learn more at: http://unicist.net/management/the-unicist-standard-for-business-upgrades/

Request more information: n.i.brown@unicist.org

Peter Belohlavek

NOTE: The Unicist Research Institute is the major research organization in the world in its specialty based on more than 3,000 researches in complexity sciences applied to individual, institutional and social evolution.


Questions on the Unicist Standard in Engineering

You can access the frequently asked questions made by newcomers when they notice both the breakthrough and the simplicity of the Unicist Standard.

Access them at: http://www.unicist.net/faqs_pm.shtml

Please send us your questions as a comment so we can widen the FAQs.

You can find information on the Unicist Standard  in the Unicist Business Search Engine: http://www.unicist.com

Request more information: n.i.brown@unicist.org

Thank you.

Diana Belohlavek
VP Unicist Knowledge Bank

NOTE: The Unicist Research Institute is the major research organization in the world in its specialty based on more than 3,000 researches in complexity sciences applied to individual, institutional and social evolution.

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Presentation of the Unicist Standard in Engineering

The Unicist Standard in Engineering began as a conceptual engineering model to design processes. It uses the Automation model to emulate the structure of nature.

Access the Unicist Standard in Engineering at: http://unicist.net/engineering/unicist-standard/

You can find information on the Unicist Standard  in the Unicist Business Search Engine: http://www.unicist.com

Request more information: n.i.brown@unicist.org

Your comments are welcome.

Press Committee

NOTE: The Unicist Research Institute is the major research organization in the world in its specialty based on more than 3,000 researches in complexity sciences applied to individual, institutional and social evolution.

To translate this post, click on the title to open it and then click on your flag in the right menu.

If you would like to receive monthly information on new scientific developments, please register here.