The higher the level an individual is in an organization, the lower the level of external programming s/he has. The lower the level of external programming, the higher the level of knowledge individuals need to have in order to be effective using their efficacy.
WS design needs to consider the characteristics of the position in the organization to define the programming level. WS design requires that people should have the possibility to evolve.
To do so every job should have aspects in which the level of programming is as low as possible in order to allow people to expand their level of responsibility without jeopardizing the quality of the WS.
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